Customer Service Representative

Job Description

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Answer multi-line phone and schedule service calls
• Document and update customer records based on interactions in QuickBooks system
• Develop and maintain a knowledge base of the evolving products and services

?Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask, work in fast pace office setting
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Previous experience with Quickbooks and Google Calendar preferred
• Must be able to commute to both locations 

Compensation: $25,000.00 to $38,000.00
Location: 160 Rubber Avenue, Naugatuck, CT 06770 AND 460 New Britain Avenue Newington, CT 06111
Skills: Build Rapport
Calendaring
Communication Skills
Customer Service
Data Entry
Multi Tasking
QuickBooks Software
Sales Experience
Fast Paced
Organized