E-Commerce Returns & Customer Service Associate (Mobile Devices)

Job Description

About Us

We are a fast-growing e-commerce company specializing in mobile phones and consumer electronics. Our team is committed to delivering high-quality products and outstanding customer service. We are seeking a dependable, detail-oriented individual to handle returns processing, customer support, and incoming inventory.

Key Responsibilities

Customer Returns & Refunds

• Receive and process returned merchandise

• Inspect devices for condition, functionality, and completeness

• Determine eligibility for refunds, exchanges, or restocking fees

• Issue refunds accurately according to company policies

• Record return details and outcomes in internal systems

Customer Service

• Respond to customer emails professionally and promptly

• Resolve order issues, return requests, and product inquiries

• Maintain a calm, solution-focused approach

• Escalate complex cases when needed

Inventory & Warehouse Tasks

• Receive, verify, and log incoming shipments

• Unpack, inspect, clean, and prepare devices for resale

• Grade merchandise based on cosmetic and functional condition

• Label, organize, and stock inventory on shelves

• Maintain accurate counts and an organized workspace

Qualifications

• Strong attention to detail and organizational skills

• Excellent written communication (email-based support)

• Comfortable handling smartphones, tablets, and electronics

• Basic computer proficiency (email, order systems, spreadsheets)

• Ability to lift boxes up to ~40 lbs and stand for extended periods

• Ability to follow procedures and work independently

Preferred:

• Prior experience in e-commerce, warehouse, or electronics environment

• Experience processing returns and refunds

• Familiarity with grading or testing consumer electronics

• Experience using Amazon Seller Central is a strong plus

Personal Attributes

• Reliable, punctual, and trustworthy

• Strong work ethic and willingness to learn

• Customer-focused mindset

• Able to multitask in a fast-paced environment

Compensation & Benefits

• Competitive hourly pay (based on experience)

• Opportunity for advancement within a growing company

• Stable, long-term position

busy ecommerce and mobile phone refurbishing company

busy ecommerce and mobile phone refurbishing company