Customer Relations Representative

Job Description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are entrepreneurs that market only State Farm insurance and financial service products.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Desired qualities include:

Ethical and Honest

Must have applicable license or must obtain applicable licensing requirements.

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal and listening

Excellent interpersonal skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Ability to make presentations to potential clients

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Maintain a strong work ethic with a total commitment to success each and every day.

As an agent team member, you will receive:

Salary plus commission/bonus

Fast paced insurance agency with room for growth

Fast paced insurance agency with room for growth