Senior Implementation Manager

We are a healthcare technology company that provides platforms and solutions to improve the management and access of cost‑effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions.

As a leader in SaaS technology for healthcare, we offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With our expertise and modern, modular platform, our partners use real‑time data to transform their business performance and optimize their innovative models in the marketplace.

The Senior PBM Implementation Manager is responsible for leading the end‑to‑end migration of clients onto RxSense’s products and services. This highly visible role requires exceptional organizational skills, deep PBM expertise, and the ability to manage multiple complex client implementations simultaneously. The Senior Manager will drive implementation strategy, oversee execution, identify and mitigate risks, and serve as the primary liaison between clients, internal stakeholders, and leadership. Success in this role ensures clients experience a seamless transition, timely go‑live, and maximum value from RxSense solutions.

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• Lead and track the full implementation plan from initiation to deployment to ensure all deliverables and timelines are met according to the contract.
  
• Facilitate kickoff meetings, discovery sessions, and status updates with clients and internal teams.
  
• Collaborate with cross‑functional internal teams, including Sales, Account Management and Operations, leading discovery sessions, managing ticket requests, system setup, and timeline management.
  
• Serve as the primary client contact, building strong relationships, managing expectations, and resolving concerns.
  
• Document action items and meeting minutes, track progress, and maintain transparent communication across all stakeholders.
  
• Identify, assess, and mitigate risks during implementations; elevate issues appropriately.
  
• Prepare and deliver status reports, dashboards, and executive‑level presentations for both clients and internal leadership.
  
• Manage and prioritize multiple concurrent implementations in a fast‑paced, dynamic environment.
  
• Take on stretch assignments that drive organizational growth, improve implementation practices, and expand PBM solution capabilities.
  
• Provide leadership, coaching, and mentoring to junior team members, fostering professional development and strengthening overall team performance.
  
• Create a strong culture of engagement.
  
• Collaborate with subject matter experts to ensure continual business learning.
  
• Work effectively with colleagues from other RxSense operations to address and resolve issues.
  
• Set work priorities independently without managerial assistance.
  
• Follow established company rules and guidelines, maintaining necessary files, records, and reports to meet quality standards and ISO compliance.
  
• Conduct oneself in a professional manner at all times, striving to improve technical and professional skills.
  
• Seek advancement within the organization and strive for excellence at all times.
  
• Perform other duties and/or projects as required and/or directed.
  
• Direct and guide cross‑functional teams of subject matter experts to ensure timely and successful project delivery.
  
• Serve as a PBM process and RxSense product expert, mentoring team members and reinforcing best practices.
  
• Foster a high‑performance culture that emphasizes accountability, engagement, and continuous improvement; collaborate with colleagues across RxSense operations to address challenges, resolve issues, and drive innovation.
  

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• Bachelor's degree in Healthcare Administration, Business, Pharmacy, or related field (or equivalent work experience).
  
• 3+ years of experience in PBM, healthcare, or managed care environment.
  
• 2+ years of experience in implementation or project management roles.
  
• Experience with PBM systems (e.g., RxIQ Enterprise, Medispan, or internal proprietary systems).
  
• Experience with JIRA, Google Workspace, and Microsoft Product Suite.
  
• Remote position with limited travel (typically quarterly to a corporate location or as needed).
  

Salary Range: $90,000 - $125,000

RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and affirmative action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, or veteran status. xcfaprz Applicants are also asked to provide voluntary self‑identification information for veterans and individuals with disabilities in accordance with federal law; this information is confidential and will not be used in hiring decisions.