Trading Floor Desktop Support Engineer
Huxley Associates
- London, England, United Kingdom
- London, England, United Kingdom
About
Key Responsibilities
Provide L1/L2 desktop and application support to traders and other front‑office users Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware Support and maintain trading turrets, dealer boards, and voice systems Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues Assist with market data add‑ins (Bloomberg API, ICE, CME add‑ins) Manage incident tickets and escalate where appropriate Perform desktop builds, upgrades, and deployments using enterprise tools Support trading floor moves, device rollout projects, and hardware refresh plans Work closely with infrastructure, network, app support, and dev engineering teams Participate in shift patterns or on‑call rotations as needed Ability to create clear KB documentation
Required Skills & Experience
2-5+ years' desktop or trade‑floor support experience Strong understanding of Windows OS, Active Directory, Microsoft 365 Advanced Excel debugging including formula tracing, named ranges, dependency checking Ability to communicate effectively with front‑office users Experience in a financial services or fast‑paced trading enviro...
Languages
- English
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