IT Support Engineer - Helpdesk

PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.

Based in Little Island, Co. Cork

Initially a 12 month contract

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• Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
  
• Logging calls (tickets) and keeping records of customer queries
  
• Analysing call logs so you can spot common trends and underlying problems
  
• Updating helpdesk documentation so that support information is available and current for each customer
  
• Testing and fixing faulty equipment
  
• PC builds and installations
  
• Execute any activities assigned
  
• Monitor and control any activities assigned
  
• Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable)
  

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• An ability to communicate verbally and via email with all customers in simple and understanding manner
  
• An understanding of the business impact of ICT Systems and devices
  
• An ability to follow through and close out all issues to customers’ satisfaction
  
• An ability to assess each user’s IT knowledge levels
  
• Being able to work under pressure
  
• An ability to think logically
  
• Good analytical and problem-solving skills
  
• Good interpersonal and customer care skills
  
• Good accurate records keeping
  
• Willingness to learn in a fast paced environment
  
• Professional and flexible attitude
  

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. xcfaprz We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.