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About
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
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Job Description
Location: Vodafone Retail Store Maynooth
Reports to: Store Manager
Salary: €37,000.00 per annum plus commission
Role Overview
The Assistant Store Manager supports the Store Manager in the day‑to‑day running of the Vodafone retail store. The role is responsible for helping lead, motivate and develop a team of Sales Advisors to achieve sales targets, deliver exceptional customer service, and ensure smooth store operations. The Assistant Manager plays a key role in driving store performance, maintaining Vodafone brand standards, and ensuring operational excellence.
Key Responsibilities
Sales and KPI Performance
Support the Store Manager in achieving and exceeding store sales targets and KPIs. Drive performance across key metrics including: monitor daily sales performance and coach team members to improve results. Lead by example through strong personal sales performance.
Team Leadership
Assist in managing, motivating, and developing a team of 6 Sales Advisors. Provide daily coaching and feedback to improve individual and team performance. Support the onboarding and training of new team members. Help create a positive, energetic, and results‑focused team environment. Step in to lead the team in the absence of the Store Manager.
Customer Experience
Ensure every customer receives excellent service aligned with Vodafone standards. Support the team in resolving customer queries, complaints, or escalations. Promote a consultative sales approach focused on customer needs.
Store Operations
Assist in managing the daily operational running of the store. Ensure compliance with Vodafone policies and procedures. Maintain a clean, organised and customer‑friendly store environment.
Performance Monitoring and Reporting
Track and review daily, weekly and monthly KPIs. Assist the Store Manager in analysing performance and identifying improvement opportunities. Help implement action plans to drive store growth.
Key Skills and Experience
Previous experience in retail sales, preferably in telecommunications or technology retail. Experience in team leadership or supervisory roles. Strong sales skills with a track record of achieving targets. Excellent communication and coaching skills. Strong organisational and operational awareness. xcfaprz Ability to work in a fast‑paced, target‑driven environment.
Key Competencies
- Leadership and Team Motivation
- Sales and Commercial Awareness
- Customer Service Excellence
- Problem Solving
- Operational Management
- Accountability and Results Focus
Sector
- Wholesale and retail trade; repair of motor vehicles and motorcycles
Career Level
- Professional
Candidate Requirements
Essential
- Minimum Experienced Required (Years): 1
- Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree) OR Technology, IT, Retail, Marketing
Desirable
- Ability Skills: Communications, Customer Service
- Competency Skills: Decision Making, Management
- Specialising In: retail sales
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Languages
- English
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