Microsoft Developer

Job Title: Microsoft Dynamics 365 Developer

The organisation is embarking on an ambitious, multi-year transformation programme and is seeking a Dynamics 365 CE Developer to support teams across multiple transformation initiatives. This role is suited to an experienced and dynamic developer with a strong background in Dynamics 365 Customer Service.

The Dynamics 365 Developer will play a crucial role in supporting and enhancing existing functionality, as well as building greenfield Dynamics 365 Customer Service solutions as the organisation continues to grow and innovate.

• Experience configuring Dynamics 365 CE, specifically within Customer Service environments
• Knowledge and experience working in a managed Dynamics 365 environment
• Configuration of Power Automate to automate business processes
• Deploying solutions using CI/CD pipelines (manual deployment to test and production environments is not permitted)
• Experience using Git for source control
• Supporting the CRM Architect with documentation and oversight of configurations and integrations

• Configuration of Tables, Views, and Forms to support Customer Service processes
• Configuration of Business Process Flows within Dynamics 365
• Configuration of Security Roles
• Configuration of Workflows and Power Automate Flows
• Ability to develop Plugins
• Experience with Canvas Apps is an advantage
• Maintain up-to-date skills on new features, services, and cost models

• Work within guidelines and objectives defined by active projects or programmes
• Operate within an Agile sprint structure
• Provide task updates and status reports to relevant project streams
• Prioritise work items and tasks based on project or programme guidance

• 5+ years’ Dynamics 365 development experience, preferably with Customer Engagement (CE/CRM)
• Strong knowledge of Dynamics 365 Customer Service and the Power Platform
• Ability to design innovative, reusable solutions and components
• Solid experience with SaaS solutions and integrations xcfaprz
• Experience building plugins, workflows, cloud flows, and logic apps
• Experience building web apps in Azure is a bonus
• Experience with ALM tools (e.g. Git for Enterprise, Azure DevOps)
• Experience integrating with SAP is a bonus
• Excellent interpersonal and communication skills
• Strong collaboration skills across cross-functional teams
• Proven ability to analyse complex technical issues and deliver effective solutions
• Strong troubleshooting skills within cloud and solution architecture environments
• Experience implementing access controls and governance policies