Director of Field Services

+3
Fairfield, California, United States

+3
Fairfield, California, United States

About

Corporate Technologies is a leading provider of managed IT solutions to businesses and offices in Minnesota, Michigan, North Dakota, Southern California, New Jersey, and many more. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. We would love for you to bring your skills and be part of our team! At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. Our company is seeking a passionate and motivated Director of Field Services to oversee local technical resources across all markets requiring onsite support. The successful candidate will provide leadership and direction to Field Service team members dispatched by the centralized support center when remote assistance is not sufficient. Lead and coordinate the team's efforts in collaboration with Project Services to ensure the successful deployment and implementation of projects requiring onsite technical engagement. This position is fully on site and located in our Fairfield, NJ office. Essential Job Duties: Providing leadership, coaching, and direction to field service technicians, ensuring performance standards are met Managing customer relationships, resolving complaints, and ensuring customer satisfaction Collaborating with other departments (e.g., engineering, sales) to ensure seamless field service operation Preparing budgets and financial reports to track performance and manage costs. Identifying and implementing best practices for field service operations to improve efficiency and productivity. Developing and implementing field service strategies and plans to align with business goals Overseeing on-site installation, troubleshooting, and maintenance activities to maximize utilization and performance Champion the adoption of new tools, technologies, and service models to enhance field efficiency Provide supervision and performance feedback to field service employees Analyzing field service data and performance metrics to inform strategic decisions and operational adjustments Oher duties as assigned Qualifications Strong leadership and management skills to lead and motivate a team Excellent communication and interpersonal skills to interact with technicians, customers, and other stakeholders A strong understanding of field service operations, IT Infrastructure – Systems and Networks Ability to manage multiple projects and teams simultaneously 5+ years as IT Supervisor, Manager, or Director 10+ years technical IT experience Ability to travel - 5-15% Team player with a positive attitude and willingness to learn; aligning business decisions with the company's core values Bachelor's degree in IT or related field, or equivalent combination of education and experience Base Pay: $100,000.00 - $120,000.00. $130,000.00 - $150,000.00 with incentives Benefits: 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Paid training Vision insurance Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply. Compensation details: 100000-120000PI5ab3b3ce4183-26276-37865099

Fairfield, California, United States

Work experience

Systems Administrator
General Management
General Project Management

Languages

English

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