About
Director of Technical Services
Work Year Days
226
Primary Purpose
The Network Administrator is responsible for administering, maintaining, upgrading, securing, and troubleshooting the district's core infrastructure. This includes on-premises and cloud environments, backup and disaster recovery operations, and the administration of identity and access controls across Active Directory and Microsoft 365.
Qualifications
Education/Certification:
Bachelor's degree or demonstrable equivalent
Special Knowledge/Skills:
Strong organization, communication, and interpersonal skills Experience with network configuration and troubleshooting Familiar with Microsoft File and Print share operations Familiar with Veeam Backup and Replication or comparable backup solutions
Working knowledge of VMware vSphere/ESXi administration
Proficiency with Microsoft Azure/Entra
Strong knowledge of Active Directory, DNS, DHCP, and Group Policy
Working knowledge of Microsoft 365 administration (Exchange, Teams, Purview)
Experience managing Windows Server 2016/2019/2022
Experience developing and executing disaster recovery plans
Strong understanding of system availability and disaster recovery
Experience :
Minimum of three years technical support experience
Technical support experience in Texas Public Schools preferred
Major Responsibilities and Duties
Configure and maintain Veeam Backup and Replication for disaster recovery and business continuity.
System 5 backup.
Administer and maintain on-premises virtualization infrastructure using
VMware vSphere/ESXi.
Support and optimize
Microsoft 365
services, including Exchange Online, SMTP Relay, Teams, user account and license management, email security (SPF/DKIM/DMARC), Multi-Factor Authentication (MFA), Conditional Access policies, and compliance features such as retention policies and Purview eDiscovery.
Manage
Microsoft Azure/Entra
services, including identity integration with Entra ID, role-based access control (RBAC), Azure AD Connect, SAML single sign-on, and security groups.
Monitor and maintain
Active Directory , Group Policy, DNS, DHCP, and file services.
Administer
Windows Server
infrastructure (2016/2019/2022), including performance tuning, filesystem and permission management, troubleshooting services, SCOM monitoring, and role/service configuration.
Monitor system health using
System Center Configuration Manager .
Document system configurations and maintain operational procedures.
Provide Tier 2/3 technical support for escalated incidents.
Work with District and campus techs on troubleshooting issues.
Assist peers in troubleshooting when needed.
Demonstrate the ability to plan, organize, and act independently of direct supervision.
Maintain accurate documentation of user configurations, application versions, and other significant areas of responsibility.
Identify, analyze, and report research findings to promote the improvement of District technology.
Promote a departmental culture of customer service through frequent communication, positive relationships, and prompt support.
Other Duties as Assigned
Frisco ISD retains the right to adjust the responsibilities and assignments of all positions as needed to meet the needs of the District.
Work Relationships
Frisco ISD is committed to fostering a collaborative work environment that honors and supports the social and emotional well-being of all. Employees are expected to interact in a manner that is becoming of educators and promotes high levels of productivity for the benefit of the students we serve.
Working Conditions
Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. Frequent standing, stooping, bending, pulling, and pushing. Prolonged use of computer and telephone. Repetitive hand motions.
Disclosure Statements
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. The Frisco Independent School District is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, religion, or disability status of otherwise qualified individuals. FISD does not discriminate on the basis of membership or application for membership in the uniformed services.
Languages
- English
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