Operations Manager

Operations Manager

Position Overview

A growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring safe, compliant, and high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.

Key Responsibilities

• Lead and support multi-site teams, including hiring, onboarding, training, and performance management
• Foster a culture of accountability, collaboration, and operational excellence
• Coordinate routing, dispatch, and field service activities to ensure efficient and timely service delivery
• Monitor daily operations and adjust plans to address staffing, equipment, and customer needs
• Ensure compliance with health, safety, environmental, and transportation regulations
• Conduct regular safety audits, inspections, and training initiatives
• Manage escalated customer concerns and maintain strong relationships with key accounts
• Identify trends and implement process improvements to enhance service quality
• Oversee operational budgets, monitor costs, and identify efficiencies
• Support forecasting, planning, and cost-control initiatives while maintaining service standards
• Provide regular operational reporting and performance updates to senior leadership
• Maintain clear communication between operations, field teams, and support functions
• Serve as the primary decision-maker for urgent or after-hours operational issues
• Coordinate resources and communicate effectively during critical situations
• Identify opportunities to improve productivity, safety, and profitability
• Encourage team-driven initiatives and process enhancements

Qualifications

• 3–5 years of operations management experience in field service, logistics, or service-based industries
• Experience managing multiple locations, teams, and budgets
• Strong knowledge of health, safety, and regulatory compliance requirements
• Proven leadership, communication, and problem-solving skills
• Experience with operational reporting systems and workforce management tools preferred
• Post-secondary education in Business, Operations Management, or a related field is an asset

Qualified candidates are invited to apply. All applications will be handled with discretion.