Customer Experience Co-ordinator

As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.

Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK

What we're looking for:

Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:

• Strong communication skills to harvest business relationships
• High levels of initiative to think of creative solutions
• Digital navigation to switch between systems
• High attention to detail to get it right first time
• Able to prioritise tasks and get to the most important bits first
• A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.

What you will be doing:

This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.

• Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.
• Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.
• Act as the customer advocate within the business, representing their needs and concerns.
• Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction
• Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution.
• Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.
• Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
• Understand branch and regional capabilities to set accurate expectations with customers.
• Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks.

Are Glass Solutions and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.