Helpdesk AdministratorMichael Nugent LTD • Dungannon, Northern Ireland, United Kingdom
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Helpdesk Administrator
Michael Nugent LTD
- Dungannon, Northern Ireland, United Kingdom
- Dungannon, Northern Ireland, United Kingdom
About
Our determination & focus enable us to deliver leading-edge construction solutions across a range of key sectors including; Commercial, Education, Healthcare, Heritage, Hospitality & Leisure, Life Sciences & Residential through our Major Projects, Facilities Management & Specialist Projects divisions.
Our people are the reason why we succeed & we continue to strive delivering exceptional services to our clients exceeding expectations.
*The role: *
NUGENT are seeking to recruit a *Help Desk* *Administrator* to our team. You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment.
*Key Responsibilities and Duties *
_Objectives of this Role_
· Logging calls and assignment to operatives for works across multiple FM/ MTC contracts
· Providing support to Contracts Managers to track internal works status
· Providing support to QS to track the status of the accounts for submittal to the client.
· Point of contact for client queries
· Provide reports to clients and follow up on any account queries.
· Internal reporting for financial reviews.
· General office admin duties and support.
· Document control for new tenders within the department
· Assist with tender returns and uploads to central tender system
· Record Keeping
· timely submission of claims to client to ensure positive cashflow.
· Follow up of any client queries to prevent any delays with cash receipt
· Meet and greet any visitors to the office
· Organise and schedule meetings, appointments and events.
· Other ad hoc duties.
· Undertake any other reasonable duties as and when requested by management.
*Skills and Qualifications: *
· 5 GCSEs at Grade C or above or equivalent.
· PC literate with competency in Microsoft Word, Excel, Outlook.
· Attention to detail.
· Ability to multitask and work under pressure.
· Strong interpersonal and Organisational skills.
· Excellent communication skills.
· Self-motivated, with a 'can-do' approach to work and willingness to learn and assist.
· Organised and disciplined in your planning and approach to work.
· Work well and confidently as part of a team in a busy environment.
*Why NUGENT? *
· We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment.
· In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance.
· We offer fantastic training both in house and out sourced.
· We are fully committed to being an inclusive employer and ensuring equal opportunities.
· We are keen to have a workforce to reflect the full diversity of the communities we serve And welcome applications from individuals of any gender or background.
· Private Health Care Scheme after 6 months employment.
· Company uniform.
Job Types: Full-time, Permanent
Work Location: In person
Languages
- English
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