Professional Services Engineer

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security‑first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence by securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

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• On It: We take ownership, follow through, and get things done.
  
• All In: We collaborate, support each other, and commit fully to shared goals.
  
• Connected: We build trusted relationships with colleagues, clients, and partners.
  
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
  

The Professional Services Project Engineer is a critical role, responsible for ensuring that client projects are executed to the highest standards. This position involves translating client requirements into actionable technical tasks and working towards their execution throughout the project lifecycle.

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• Client engagement and requirement analysis – work closely with the Project Manager and clients to gather detailed requirements and understand their objectives.
  
• Translate client requirements into actionable tasks, ensuring alignment with project deliverables and specifications.
  
• Manage the project lifecycle from initiation to completion, coordinating tasks among team members and ensuring progress according to the project plan.
  
• Collaborate with the Project Manager on resource allocation and address technical challenges to keep projects on track.
  
• Provide technical guidance throughout the project, addressing issues and delivering solutions.
  
• Ensure all deliverables meet the highest quality standards and comply with technical specifications, including reviewing work and conducting testing and UAT.
  
• Maintain project documentation – requirements, technical specifications, and scope changes – to support transparency and future reference.
  
• Provide regular progress reports to the Project Manager, Professional Services Manager, and stakeholders.
  
• Actively seek feedback from clients and team members, implementing lessons learned to improve future projects.
  

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• Strong technical expertise and a deep understanding of relevant technologies and engineering principles.
  
• Excellent communication skills – able to convey technical information clearly to clients and internal teams.
  
• Strong analytical and problem‑solving abilities to identify issues and develop effective solutions.
  
• Organisational skills – manage multiple tasks and projects simultaneously while maintaining attention to detail.
  

The Professional Services Project Engineer plays a vital role in delivering successful project outcomes by maintaining a clear focus on client satisfaction and project goals. By effectively managing technical tasks, collaborating with clients, and ensuring high‑quality deliverables, the project engineer significantly contributes to the overall success of the professional services team and to client satisfaction.

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• 25 days annual leave + public holidays.
  
• Birthday leave – one extra day off to celebrate.
  
• Company pension scheme.
  
• Employee Assistance Programme (EAP) for wellbeing support.
  
• EkcOlympics – global team activity challenges.
  
• Unlimited access to Pluralsight for continuous development.
  
• Real opportunities for growth, including international progression.
  

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• Microsoft’s 2023 Rising Star Security Partner of the Year.
  
• First Irish Microsoft MSP to achieve all four Microsoft Security Specialisations.
  
• Ranked 4th fastest‑growing technology company in the Deloitte Fast50 Awards.
  
• Culture rooted in diversity, equality, inclusion & belonging.
  
• Commitment to internal mobility and career progression.
  
• Flexible, family‑friendly working at the heart of our culture. xcfaprz
  
• Proud to be your trusted security‑first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.