Cloud Technical Solutions Engineer, Compute

Location: Warsaw, Poland; Dublin, Ireland

Level: Mid

The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

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• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
  
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  
• Work closely with multiple Product and Engineering teams to find ways to improve the product. Understand customer issues and advocate for their needs with cross-functional teams.
  

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• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  
• 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
  
• Experience in system administration with Linux/Unix.
  

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• Experience with Cloud Accelerators troubleshooting (e.g., GPU, TPU, etc.).
  
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
  
• Experience working with distributed systems.
  
• Experience with system virtualization, on-premise or hybrid cloud computing.
  
• Familiarity with common solutions, design patterns, or best practices.
  

Note: This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. By applying to this position you will have an opportunity to share your preferred working location from the following: Warsaw, Poland; Dublin, Ireland.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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