ITSM Administrator

Dublin, Eastern and Midland Region, Ireland

DP World has an exciting opportunity for ITSM (IT Service Management) Administrator to join our growing team in Dublin. The ITSM Administrator plays a pivotal role in managing our IT service delivery, ensuring the day-to-day operations are conducted seamlessly. This role encompasses monitoring and resolving incidents and service requests, prioritising them to maintain service levels and user satisfaction.

How will you contribute:

• Ensure the smooth and efficient delivery of IT services across the organisation
• Monitor, prioritise, and resolve IT incidents and service requests to maintain service levels and user satisfaction
• Coordinate, document, and execute changes in line with ITIL and organisational policies
• Identify recurring issues and trends to support proactive problem management and prevention
• Drive continuous improvement of ITSM processes to enhance operational effectiveness
• Serve as a key point of contact between IT teams, business units, and stakeholders to ensure alignment and transparency
• Create and maintain knowledge base articles and support documentation to promote self-service and knowledge sharing
• Deliver training and guidance to end-users and IT teams to improve ITSM adoption and effectiveness
• Produce clear, actionable reports on IT service performance, supporting data-driven decisions
• Ensure adherence to company standards, security, and ITIL frameworks
• Promote collaboration within IT and across departments, contributing to an engaged and effective team culture
• Perform other duties as assigned to meet evolving business needs

What will you Bring:

• Solid experience supporting and maintaining ITSM solutions, with a strong track record in service delivery
• In-depth understanding of ITIL processes; ITIL Foundation or Practitioner certification is desirable
• Excellent communication skills – clear, concise, and adaptable to both technical and non-technical audiences
• Strong problem-solving mindset – analytical, resourceful, and proactive in finding innovative solutions
• High attention to detail – thorough and precise in documentation, reporting, and execution
• Strong critical thinking – able to quickly assess complex issues and identify underlying causes
• Self-motivated and organised – capable of managing priorities independently while collaborating effectively in diverse teams
• Results-oriented – committed to meeting deadlines, delivering high-quality outcomes, and maintaining a positive, solution-focused attitude
• Trustworthy and professional – handles confidential data with integrity at all times
• High level of IT competence, ideally from a technical background, with knowledge of enterprise architecture in a service-oriented environment

Compensation
Have you got what it takes to succeed The following information should be read carefully by all candidates.
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse, and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. xcfaprz

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

• Job Identification 19612
• Posting Date 08/07/2025, 06:49 AM
• Locations Dublin, Eastern and Midland Region, Ireland