ICT Applications Manager
Merseyside Police
- Liverpool, England, United Kingdom
- Liverpool, England, United Kingdom
About
ICT Applications Manager
to lead and coordinate our Core Services Team. In this pivotal role, you will work closely with senior stakeholders across the organisation to ensure our Core IT Systemsincluding ERP, DMS and other key operational applicationscontinue to support an effective, modern and efficient policing service. Youll take ownership of shaping system improvements, prioritising change, and driving digital transformation across back-office processes. Through strategic insight and continual service improvement, you will help modernise our ways of working, enhance productivity, and unlock organisational benefits. This is an exciting opportunity for a confident leader who can balance operational demands with long-term strategic vision, ensuring our technology supports our people and aligns with the Forces strategic objectives. What Youll Be Doing Leading and coordinating the Core Services Team to deliver a consistent, high-quality service to departments across the Force. Assessing, prioritising and enabling changes to Core Systems in line with national standards and ITIL best practice. Planning and managing resource requirements to support projects and programmes of work. Ensuring effective incident management and supplier liaison to meet SLA commitments. Working with senior leaders and business sponsors to understand requirements and optimise system performance. Producing clear, insightful reports and recommendations for key stakeholders. Scanning the internal and external environment for opportunities to drive system improvements and digital innovation. Managing, coaching and developing team members to meet professional standards and achieve organisational goals. What Were Looking For Qualifications Degree-level education (Level 6)
or
significant relevant experience in a Business or IT environment. ITIL Foundation (minimum) with additional ITIL service management qualifications desirable, or a willingness to undertake training. Experience Proven experience working within strategic partnerships or collaborative environments. Strong understanding of Enterprise IT systems and business functionality. Previous line management or supervisory experience. Exposure to project management methodologies (e.g., PRINCE2). Experience in implementing and managing change programmes. Familiarity with ITIL service management practices. Skills & Abilities Excellent written and verbal communication skills, with the ability to explain complex information to diverse audiences. Strong leadership, negotiation, influencing and interpersonal skills. Ability to build effective working relationships at senior levels and across departments. Highly organised with the ability to manage multiple tasks and priorities simultaneously. Analytical and problem-solving skills, with the confidence to challenge and make evidence-based recommendations. Solid understanding of data protection legislation, information security and data governance. Self-motivated with strong planning and decision-making capabilities. Benefits 25 days annual leave plus 8 bank holidays pro rataincreasing to 30 days plus 8 bank holidays after 5 years full service. Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary. Access to on-site gyms
HQ and OCC Option to become a member of the onsite unions. Discounts from various retailers via the Blue Light Scheme Cycle to work scheme. Taskers Salary sacrifice car scheme Hybrid/Agile working (role dependant) Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Generous maternity/paternity and adoption leave entitlements. Sick pay provisions
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Languages
- English
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