Senior Technical Support Engineer

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• Provide 2nd and 3rd line technical support in a busy production support environment supporting a large number of multiple sites.
  
• Troubleshoot and resolve complex technical issues efficiently.
  
• Ensure IT systems and networks are compliant with relevant policies.
  
• Act as an escalation point for infrastructure incidents
  
• Provide support to the IT Service Desk, offering guidance and expertise on infrastructure-related issues.
  
• Maintain security measures and remediate vulnerabilities.
  
• Support patching processes.
  
• Create and maintain detailed technical documentation, such as system configurations, policies, procedures, and troubleshooting guides.
  

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• 6-10+ years’ experience in IT technical, desktop, infrastructure, networking, and enterprise systems support.
  
• Administration experience across MS Windows Server and/or Linux environments and good skills in AD, DNS, and DHCP administration and troubleshooting.
  
• Strong background in supporting and managing multi-site network environments including :
  
• Enterprise Microsoft, Mobile (mdm) and VoIP environments
  
• Implementing IT cybersecurity / security best practices, scripting / automation and backup / disaster recovery solutions
  
• Networks - knowledge of networking concepts and protocols, including LAN, WAN, DNS, DHCP, VPN, and TCP/IP
  
• Configuration, administration, and support of servers, switches, routers, and firewalls.
  
• Good hands-on expertise with networking technologies – knowledge of Cisco and Fortinet is of benefit. xcfaprz
  
• Work with teams delivering IT infrastructure projects
  

Please Note - as part of this role you will also support our locations in Ireland. This would mean overnights !