Support Engineer (Software & Infrastructure)

As a Support Engineer (Software Development & Infrastructure), you will play a pivotal role within the client’s support team, contributing to the development of innovative solutions. Joining a team of like-minded professionals, you will thrive in a fast-paced and fulfilling environment.

Our client is a dynamic and innovative software company that excels in providing cutting-edge platforms across various gaming industries. Their collaborative approach with clients, coupled with a commitment to innovation, has resulted in a continuously expanding portfolio of satisfied clients globally.

• Product Configuration & Support:
  • Collaborate with the support team to develop innovative solutions.
  • Coordinate with cross-functional teams to enhance offerings for clients.
  • Troubleshoot systems and application issues, offering comprehensive analysis and solutions.
  • Propose improvements and contribute to best practices through product review.
  • Set up, configure, and customize existing and new systems.
• Infrastructure & Operation Support:
  • Provide technical guidance and support in product infrastructure and network management.
  • Engage in DevOps responsibilities.
• Monitoring:
  • Maintain high-performance OLTP systems capable of handling millions of transactions daily.
  • Configure monitoring systems for optimized performance analysis.
  • Perform JVM tuning and infrastructure optimization tasks.
  • Collaborate with development teams to optimize Java application performance aligned with infrastructure requirements.
• Deployment & CI/CD:
  • Provide technical guidance in Java application deployment processes.
  • Deploy applications effectively while supporting product deployment activities.

Key Requirements: We are seeking candidates with a minimum of 3 years of hands-on experience, demonstrating expertise in:

• Software Development with Support Experience or Infrastructure/Operation Management with Support Experience.
• Monitoring JVM performance, including garbage collection, memory management, and thread handling.
• Familiarity with cloud services such as AWS, Azure, or Google Cloud.
• Solid understanding of relational databases (MSSQL Server or similar) and SQL queries, Linux environment administration, containerization technologies like Kubernetes, and network architectures.

Desired Experience:

• Proficiency in implementing and managing CI/CD tools.
• Knowledge of cybersecurity principles and best practices.

Personal Skills and Traits:

• Open-minded, easy-going, humble, and hardworking.
• Possess strong collaboration skills with a passion for standards and best practices.
• Focused on solutions, actively sharing knowledge, and learning new techniques.
• Structured with good attention to detail.
• Creative individuals who take initiative.

If you are interested, please apply, or email

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