Demo Solutions Engineer

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Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit the Role

The Demo Solutions Engineer is a high impact role at Gong that is built to transform how we show the power of Gong to prospects, customers, and partners. As our Demo Engineer, you’ll be the go-to expert behind the tailored, story-driven demos that fuel our entire sales cycle and customer journey. You’ll collaborate closely with Sales, Product, Engineering, and Partner teams to design demo environments that don’t just show Gong’s value; they prove it in real time. This role gives you a front-row seat to Gong’s full product suite and the chance to influence how it’s experienced by every GTM team member and external partners.

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• Demo Environment
  
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  • Partner with GTM, Marketing, and Product teams to build and maintain demo solutions that illustrate the value of the Gong platform. Ensure there are demo solutions for each persona that benefit from Gong. Document demo workflows and build additional content as needed.
    
  • Partner with our 3rd Party Provider to gather data requirements, upload data for demos, and test workflows for accuracy.
    
  • Partner with Gong Product team to identify new feature functionality being released in each product. Update demos to reflect new features and business value.
    
  • Partner with Gong Engineering to maintain demo environments, ensure uptime, and submit tickets for platform enhancements and issue resolution.
    
  • Communicate new demo features and solutions to the field on a regular basis.
    
  
  
• Sandbox Environments
  
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  • Partner with our 3rd Party Provider to set up customer sandboxes, configure them, analyze usage, and report back to sales & customer success teams.
    
  • Maintain sandbox environments: creating and deleting unused customer sandboxes.
    
  • Communicate sandbox usage to field teams.
    
  
  
• Field Support
  
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  • Participate in initiatives, ensuring the internal sales team has everything needed on the front line.
    
  • Create and deliver content for Sales and Presales teams.
    
  • Conduct demos to enable internal teams and support conferences and analyst reviews.
    
  • Help lead and own demo-based initiatives, including building project timelines and setting deliverables.
    
  • Identify project challenges/risks and ways to overcome them.
    
  • Report on project status, provide insights/results to Presales Leadership & GTM Demo Committee.
    
  • Research emerging markets/new verticals and the challenges facing specific buyer personas within Gong’s target markets.
    
  • Thoroughly understand all aspects of the Gong platform to explain technology to all types of users.
    
  • Contribute reusable assets to the Sales Engineering team and the company at large.
    
  • Assist prospects and customers with Business Assessments (POCs, Pilots).
    
  • Assist with RFPs and questionnaires in the context of sales cycles.
    
  
  

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• 5+ years in a demo engineering/sales engineering role or a combination of pre‑sales and other relevant experience involving program and project teams.
  
• In‑depth knowledge of sales processes and personas that support a revenue organization to ensure data is aligned with customer outcomes.
  
• Experience with demo frameworks such as 6 Habits of Highly Effective Demo Leaders and Demo2Win.
  
• Experience with demo solutions such as TestBox, Demostack, Saleo, Consensus, etc.
  
• Experience solving tough technical and integration challenges.
  
• Experience creating and maintaining demo datasets, scripts, and recordings.
  
• Experience working with and presenting to senior audiences in a professional and articulate manner.
  
• Experience creating processes and enabling internal teams on these processes.
  
• Solid track record of creating and managing programs and projects with tight deadlines.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and teamwork skills.
  
• Fast learner, adaptable, highly tolerant of change.
  

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal‑opportunity employer. xcfaprz We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

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Location: Dublin, County Dublin, Ireland