Operations Manager

Location: London (Hybrid – site visits required)
Contract: Permanent
Salary: Competitive + Car Allowance + Private Healthcare + Flexible Benefits

About the Role

We have an exciting opportunity for an experienced Operations Manager to join our Facilities Services division at NG Bailey, taking full ownership of service delivery, operational performance, and people leadership across a significant London portfolio.

This is a high-impact leadership role, ideal for someone who thrives on driving operational excellence, developing high-performing teams, and maintaining outstanding client relationships. You'll take operational responsibility for four major accounts — spanning whole-building maintenance to complex trading floor environments — as well as strategic oversight of our London Mobile Team, which delivers services across 35 demise contracts throughout the capital.

You'll be the driving force behind day-to-day operations, ensuring every contract we deliver meets the highest standards of safety, compliance, and client satisfaction.

Key Responsibilities

• Leading, coaching, and developing a team of Contract Managers, creating a culture of accountability, high performance, and continuous improvement across all sites.
• Taking full operational ownership of a diverse London portfolio, ensuring consistent, compliant, and commercially sound service delivery.
• Acting as a senior point of escalation for clients, building trusted, long-term relationships through structured reviews, proactive communication, and visible leadership on site.
• Owning full P&L accountability — driving accurate forecasting, cost control, and the delivery of profitable outcomes across your portfolio.
• Championing health, safety, and statutory compliance, embedding a zero-compromise safety culture across all contracts and teams.
• Overseeing the delivery of hard FM services, including planned and reactive maintenance across a varied estate of commercial buildings.
• Partnering with internal technical, energy, and support functions to identify efficiencies, drive innovation, and continuously add value for clients.
• Representing NG Bailey's values — safety, integrity, and service excellence — in everything you do.

What We're Looking For

We're looking for a decisive, commercially sharp operations leader who can manage complexity, inspire teams, and consistently deliver against client and business expectations. You'll be equally comfortable in the boardroom and on site — someone who leads from the front and sets the standard for those around them.

You'll bring:

• Strong technical qualifications in mechanical or electrical engineering (essential).
• Substantial experience in an operational leadership role within hard FM, building services, or a related environment.
• A proven ability to manage multi-site operations and lead Contract Managers or similar senior operational staff.
• Strong commercial acumen, with demonstrable experience managing P&L, controlling costs, and delivering profitable contracts.
• A solid understanding of statutory compliance, H&S legislation, and audit frameworks within a hard FM context.
• The confidence and credibility to manage senior client relationships, lead structured reviews, and handle escalations with professionalism.
• A proactive, solutions-focused mindset and a passion for continuous improvement and operational best practice.

Why Join NG Bailey?

We're one of the UK's leading independent engineering and services businesses, with a proud history and an ambitious future. Joining us means being part of a team that genuinely values its people, invests in their development, and gives them the autonomy to make a real impact.

We're always evolving our benefits to attract and retain the best talent. Here's what you can expect:

• Car or Car Allowance
• 25 Days Holiday + Bank Holidays (with the option to buy or sell additional days)
• Pension with up to 8% employer contribution
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Employee Assistance Programme (mental health, counselling, and legal advice)
• Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance, Tax-Free Bikes, and more

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 
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