IT Engineer Level 2

As a key member of the service department, you will take full ownership of escalated tickets, ensuring technical issues are resolved within SLAs while maintaining high standards of documentation.

• System Ownership: Install, configure, and troubleshoot hardware, software, and multi-user operating systems.

• Infrastructure: Perform security checks, manage backups, and monitor remote management (MSP) platforms.

• Networking: Manage connectivity, firewalls, VPNs, and TCP/IP configurations.

• Documentation: Maintain site schematics, hardware inventories, and knowledge base content via Autotask.

• Collaboration: Work with the technical team to deliver high-level consultancy and end-user training.

• Experience: 3+ years in a technical support or Helpdesk role.

• OS/Software: Expert knowledge of Windows Server (2012+), Active Directory, Office 365, and Microsoft desktop OS.

• Hardware: Full lifecycle support for servers, desktops, laptops, and printers.

• Networking: Strong understanding of switching, firewalling, and VPNs.

• Preferred: Azure knowledge and industry certifications (MCSE/MCSA, CCNA, or Network+).

• Education: Level 7 Degree/Diploma in IT or equivalent.

• Soft Skills: Exceptional interpersonal skills and the ability to manage time independently under pressure.

• Analytical Mindset: A methodical approach to troubleshooting and system optimization. xcfaprz

• Communication: Fluent English is essential.