Senior Manager, Software Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

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• Manage product development activities
  
• Work with product management, design, support and other dev teams to create high-quality solutions
  
• Manage daily activities of the development team
  
• Solve difficult and sometimes ambiguous problems
  
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
  

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• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\'s potential impact on the function or industry.
  
• 10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
  
• Experience managing employees who require little oversight in completing assigned work
  
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
  
• Experience with open source tools and agile development environments
  
• Fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript)
  
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
  
• Experience completing projects based on company priorities, context, risks and desired outcomes
  
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g., programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
  

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• Work Personas
  
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  We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

  
  
• Export Control Regulations
  
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  For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. xcfaprz All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.