Network Administrator - Senior & Mid-LevelDataNet Systems, Inc. • Austin, Texas, United States
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Network Administrator - Senior & Mid-Level
DataNet Systems, Inc.
- Austin, Texas, United States
- Austin, Texas, United States
About
A DataNet senior network administrator provides client support for DataNet products and services. This includes deep familiarity with Microsoft Windows Server/Workstation operating systems and support for VMware servers, cloud infrastructure, data centers, Microsoft 365, Security, and RANSOMWARE prevention. Additional products include backup and disaster recovery, end-user support, Citrix & Microsoft terminal services, and other third-party products delivered through client and vendor partnerships.
*Essential Duties and Responsibilities:*
A DataNet senior network administrator, under general supervision, will respond to and resolve support tickets for DataNet clients’ products & services. This includes a wide range of issues and requires general and specific technical expertise in many areas, including: server and workstation hardware, RAID configuration setup and troubleshooting, operating system installation and setup, backup and disaster recovery support, automated application deployment, virtualization using VMware ESXi, and firewall setup and configuration. Other technical support and service issues include answering general questions regarding third-party products offered through DataNet or the client's customized software. A typical day can vary widely, and various issues can be simple to complex. The ability to prioritize activities, multitask, and effectively manage multiple client requests is essential. A DataNet senior network administrator plays a vital role in our relationship with clients, and it is crucial to have excellent communication skills, good follow-up, strong technical knowledge, and the ability to develop and maintain excellent relationships with our clients.
*Specific Duties:*
Work with ConnectWise & DattoRMM MSP (Remote Monitoring & Management) software to help maintain client uptime and optimization.
Successfully resolve tickets with metrics comparable to other administrators.
Work with various projects, such as installing new servers and all applicable software for clients.
*Desired Skills & Experience:*
Microsoft 365 & Azure Products
Security Best Practices such as NIST, HIPAA, GDPR, etc.
Microsoft Windows Server 2008, 2008R2, 2012R2, 2016, 2019, 2022, 2025
SAN/NAS Expertise with vendors Dell EMC & TrueNAS
Citrix & Windows Terminal Server Farms and Support
Strong Customer Relationship Skills
Microsoft Exchange 2016, 2019, 365 Exchange
Backup Solutions such as Veeam & Others
Virtualization - VMware, Proxmox, Hyper-V
Server Installation/Restore
Application Security/Support
Sophos, Cisco & Fortinet Firewall Security
Workstation Deployment/Cloning
Wireless Deployments
DattoRMM MSP Managed Services Expertise (Or other Managed Services Software)
Job Type: Full-time
Pay: $80,000.00 - $140,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Professional development assistance
Schedule:
* Monday to Friday
Application Question(s):
* Have you worked for an MSP, MSSP, or Reseller?
Location:
* Austin, TX 78731 (Required)
Work Location: In person
Languages
- English
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