About
Cleveland, OH (Minimal travel) Reports To:
Chief Technology Officer Travel : Yes, primarily to MCPC regional offices Position Summary The Sr. Lifecycle Management Solution Architect serves as a senior consultant and trusted advisor to enterprise clients, helping them design, optimize, and implement end-to-end managed device lifecycle strategies. This role is responsible for engaging directly with clients to capture requirements, identify challenges, and develop comprehensive solutions that align with MCPC’s capabilities in staging & integration, supply chain logistics, IT asset disposition (ITAD), and digital workplace services. The Solution Architect leads the development of pricing models, workflows, proposals, and RFP responses, ensuring that solutions are both technically sound and financially viable. This role requires a blend of technical acumen, business process and supply chain knowledge, and client engagement skills to deliver solutions that enhance efficiency, reduce costs, and improve the end-user technology experience. Key Responsibilities Client Engagement & Solution Design Lead discovery sessions with enterprise clients to capture business, technical, and operational requirements. Analyze client challenges and design comprehensive IT lifecycle management solutions, spanning procurement, staging, integration, logistics, triage/repair, ITAD, and digital workplace services. Develop and deliver client-facing presentations, proposals, and demonstrations that clearly articulate MCPC’s value. Function as a subject matter expert (SME) on managed device lifecycle services, including Microsoft, Apple, and Google ecosystems.
Solution Development & Pricing
Develop detailed Statements of Work (SOWs), pricing models, and solution documentation using standardized MCPC tools (CPQ, pricing templates, workflow design tools). Engineer workflows and process maps that define how solutions will be executed operationally. Ensure all solutions meet profitability, scalability, and compliance standards.
Proposal & RFP Support
Collaborate with Sales, Client Success, and Operations to develop RFP responses and proposals. Write solution narratives, design diagrams, and supporting documentation for client bids. Ensure proposals highlight MCPC’s differentiators, service levels, and sustainability commitments.
Cross-Functional Collaboration
Partner with operations leaders to validate solution feasibility and align delivery resources. Collaborate with distribution and OEM partners to build solutions that leverage MCPC’s vendor ecosystem. Support Client Success teams in strategic account planning by providing subject matter expertise and innovation roadmaps.
Thought Leadership & Innovation
Stay current with industry trends in IT lifecycle services, supply chain optimization, and ITAD sustainability practices. Contribute to MCPC’s knowledge base through whitepapers, blogs, or client case studies. Introduce innovative ideas that improve operational workflows, reduce client costs, and enhance the employee experience.
Required Qualifications
Bachelor’s degree in Information Technology, Business, Supply Chain, or related field. 8+ years of consulting, solution architecture, or lifecycle management experience, preferably in enterprise environments. Strong understanding of device provisioning, mobile device management, IT asset management, and logistics processes. Demonstrated ability to design solutions, develop pricing models, and produce client deliverables (SOWs, proposals, RFP responses). Strong communication and presentation skills, with the ability to engage executives and technical teams alike. Familiarity with ERP and ITSM platforms (e.g., ServiceNow, or similar).
Preferred Qualifications
Lean Six Sigma, ITIL, or PMP certification. Experience with IT Asset Disposition (ITAD), sustainability reporting, and buy-back programs. Experience working with OEMs and distribution partners. Prior experience responding to large enterprise RFPs or leading consulting engagements.
Key Competencies
Client-Centric Mindset : Builds trust and designs solutions aligned with business objectives. Strategic Thinking : Ability to connect technical detail to executive-level business outcomes. Collaboration : Works effectively with sales, operations, and vendor partners. Innovation-Driven : Seeks new approaches that enhance service quality and client value. Metrics & Results Orientation : Designs solutions with measurable KPIs, SLAs, and ROI in mind.
Languages
- English
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