About
Participate in daily stand-up meetings and utilize kanban methodology to manage and resolve incidents in line with established Service Level Agreements (SLAs).
Work under the guidance of senior engineers, taking on shift lead duties to oversee escalated issues and ensure timely resolutions to maintain SLAs.
Engage in proactive network monitoring, analysis, maintenance, patching, and comprehensive documentation.
Provide recommendations to management regarding enhancements in communications, customer understanding, tools, technology, and equipment.
Qualifications At least a Bachelor's degree, accompanied by 2-5 years of relevant experience or an equivalent level of expertise. Required Skills and Experience A minimum of 2 years of hands-on experience in Network Services.
Demonstrated proficiency in managing network routing, switching, IP security, and wide area network services.
Clearance Required:
Must be eligible to obtain and maintain NIH/CIT Public Trust. Preferred Skills and Experience CCNA or CCNP certification is desirable.
Experience in network security is a plus.
Company Overview At GovCIO, we are driven by our mission to transform government IT. We focus on enhancing the operations of government agencies to better serve citizens through cutting-edge IT services and solutions. What You Can Expect Interview & Hiring Process Selected candidates will have a virtual video interview with the hiring manager and/or team.
Camera usage is required during the interview.
A valid photo ID must be presented at each interview.
During the Hiring Process Enhanced Biometrics ID verification will be conducted.
A background check including criminal history (past 7 years) will be required.
Verification of education and employment history (past 7 years) will be performed.
Employee Perks At GovCIO, we prioritize meaningful work within a collaborative environment. In addition to standard health benefits, we offer a variety of perks to support your overall well-being, including: Employee Assistance Program (EAP).
Corporate Discounts.
Access to a Learning & Development platform, featuring certification preparation content.
Training, education, and certification assistance for full-time employees.
Referral Bonus Program.
Internal Mobility Program.
Pet Insurance.
Flexible Work Environment.
Notice:
The pay range for this position is USD $78,000.00 - USD $83,468.00 per year. Base pay offered may vary based on market location, job-related knowledge, skills, education, experience, and internal equity. Location:
Bethesda, MD Category:
IT Infrastructure & Network Engineering & Operations Position Type:
Full-Time At GovCIO, we recognize that the unique talents of our employees propel our success in supporting clients. Join us to become part of a culture that invests in its people and focuses on continuously enhancing the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.
Languages
- English
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