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Hidden Talent
Certified 3CX PBX Support Specialist (Contract Position)
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- United States
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- United States
About
Location: Remote (Local Preferred)
Contract Type: Independent Contractor (1099)
Reports To: CEO / Technical Lead
We are Hidden Talent and we serve our clients by helping take the time and burden of hiring off of busy hiring managers' plates. We are excited to continue to help the Strata7 team grow!
STRATA7 Technology is seeking an experienced 3CX PBX Support Contractor to assist their customers with solution design, implementation, training, troubleshooting, and maintenance of their cloud-based 3CX phone systems. The ideal candidate is a 3CX-certified professional with strong VoIP and networking expertise, excellent customer service skills, and the ability to work independently.
The service calls that this position entails are typically short and quick, so this could easily be a secondary job for the right person.
Responsibilities Include:
Customer Solution Design & Implementation
Consult with customers to assess business needs and design 3CX-based VoIP solutions.
Configure and deploy cloud-hosted 3CX PBX instances for new clients.
Integrate 3CX with SIP trunk providers, CRM platforms, and other third-party applications.
Implement security best practices, including firewall rules, SBC setup, and QoS optimization.
Customer Training & Support
Provide onboarding and end-user training for phone system administration and usage .
Develop documentation and guides for customer self-service troubleshooting.
Offer post-implementation support, including system optimizations and feature enhancements.
Troubleshooting & Maintenance
Diagnose and resolve SIP, VoIP, call quality, and connectivity issues .
Monitor system performance and proactively address potential problems.
Perform software updates, backups, and security patching as needed.
Escalate unresolved issues to 3CX support or SIP providers when necessary.
Required Skills & Qualifications:
3CX Certification (Preferred: Advanced/Professional) Minimum 2+ years of experience supporting 3CX cloud-based PBX systems Strong knowledge of VoIP, SIP trunking, and networking fundamentals Experience with SBC setup, VLANs, NAT, and firewall configurations Familiarity with Windows/Linux-based 3CX deployments Ability to troubleshoot call quality issues, RTP streams, and SIP signaling Excellent written and verbal communication skills for customer training Self-motivated and able to work independently in a remote environment
Preferred Qualifications:
Experience with Microsoft Teams Direct Routing & CRM integrations Familiarity with UCaaS, hosted VoIP solutions, and SIP providers Basic scripting skills (PowerShell, Bash) for automation and troubleshooting Experience with network monitoring tools (Wireshark, PRTG, etc.)
Contract Terms & Compensation:
Flexible remote work schedule based on customer needs.
Hourly rate or project-based compensation (to be negotiated based on experience).
Potential for long-term engagement and expanded responsibilities.
How to Apply:
Interested candidates should apply here or submit their resume, certifications, and a brief summary of relevant 3CX experience to Shortlisted candidates will be contacted for an initial interview and technical assessment.
Job Type: Contract
Pay: $35.00 - $65.00 per hour
Expected hours: 4 - 20 per week
Application Question(s):
Which 3CX Certification do you currently have?
Experience:
supporting 3CX cloud-based PBX systems: 2 years (Required)
License/Certification:
3CX Certification (Required)
Location:
United States (Required)
Work Location: Remote
Nice-to-have skills
- Linux
- NAT
- Networking
- VoIP
- Windows
Work experience
- System Engineer
- Network Administrator
- Systems Administrator
Languages
- English
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