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About
Level 1 Network Engineer
to assist in maintaining and upgrading our Cisco switching infrastructure. The candidate will work under senior network engineers and follow established processes to execute
code upgrades , perform
basic debugging , and support day-to-day operational tasks.
Key Responsibilities • Assist with
Cisco switch code upgrades
following standard operating procedures. • Perform
pre- and post-upgrade checks
including device health, port status, and connectivity validation. • Escalate complex issues to L2/L3 engineers with clear documentation of troubleshooting steps performed. • Run
basic debug and show commands
on Cisco switches (e.g., show log, show interface, show version). • Ensure
change management
processes are followed, including updating change tickets and documentation. • Monitor switch performance and generate
health reports
after upgrades. • Maintain accurate records of firmware/software versions across the switch fleet. • Collaborate with cross-functional teams (NOC, SOC, and Helpdesk) to resolve incidents. • Participate in scheduled maintenance windows and provide
on-call support
when required.
Required Skills & Qualifications • 1-2 years of experience in network operations or related IT support role. • Basic understanding of
Cisco networking
concepts (VLANs, STP, trunking, EtherChannel, SNMP, syslog). • Familiarity with
Cisco IOS and IOS-XE
CLI. • Knowledge of
network monitoring tools
(SolarWinds, PRTG, or similar). • Strong troubleshooting mindset and ability to follow runbooks accurately. • Good communication skills to document and escalate issues effectively. • Ability to work during off-hours for planned maintenance.
Preferred Skills • Cisco CCNA (or working towards certification). • Exposure to ITIL processes (change management, incident handling). • Familiarity with log analysis and packet capture tools (Wireshark, TCPdump).
Languages
- English
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