Collections Associate

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

The position provides research and resolution of delinquent accounts receivable balances. Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks, and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.

Primary Responsibilities

• Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
• Gather and send customer-required documentation to assist in collection
• Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
• Reconcile account balance and open items with the customer
• Conduct collection activities based on Market Collection Strategy
• Identify customer change in trend and related risks, and communicate to credit management and sales
• Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
• Receive and action on incoming collection concerns from customers and internal stakeholders
• Record result of communication with the customer and other internal collaborators
• Gather and provide necessary documents to support third party collections and bankruptcies
• Participate in continuous improvement activities using Nestlé Continuous Excellence methodology
• Assist with the preparation of required reports for management

Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.

Availability / flexibility to work different shifts based on customer geography/time zone

One or more years of commercial customer service or collection experience preferred

Experience

• SAP accounts receivable system experience preferred
• Experience in the CPG industry preferred

Required Skills

• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Capable working in a fast paced environment and handling multiple priorities
• Can work independently with minimal supervision
• Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
• Strong result-orientation

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.