Assistant Manager

Pay: From CA$55,000.00 per year

Job description:

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

Job Summary

The Assistant Manager is responsible for overseeing the services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our company's standards.

Key Responsibilities

• Oversee and coordinate daily Front of House and Back of House operations of all lounges during the shift.
• Monitor and ensure the service speed & quality are up to company standards.
• Ensure all staff members are knowledgeable of products, such as the menu, services and overall information about the airport.
• Audit units to ensure conformance with the company, government, and health authority standards regulations and codes regarding food storage, preparation, sanitation, and record keeping.
• Supervise team members, tracking and measuring staff performance; conduct staff counseling and work closely with HR Department for disciplinary actions taken and follow-up.
• Monitor and check front of house (FOH) inventory and forecast weekly ordering.
• Control operational costs and identify measures to cut waste.
• Build rapports with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences; resolve guest complaints and give directions to tackle guest inquiries.
• Perform necessary auditing to daily tractions, such as void transactions, and keep a track record for auditing.
• Assist Lounge Manager / Operations Manager to analyze data and statistics of customer flow and pattern
• Assist Lounge Manager / Operations Manager to lead focus groups, committees, and projects.
• Act as a bridge of communication between management & teammates and make timely and effective reports as required.
• Liaise with airlines for any necessary information.
• Handle administrative duties including organizing employee rosters and duty assignments.
• Monitor regular checks of all areas of the lounge to ensure a professional image.
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• Other related responsibilities and special or ad hoc projects, as assigned.

Qualifications Required

• Completion of High School, College/CEGEP/Vocational or Technical training.
• Minimum of two (2) years of experience in hotels and/or restaurants.
• Must possess proper liquor service certification according to provincial requirements. (eg. Serving it Right, Smart Serve, Smart Choices, ProServe, Service in Action)
• Possess Food Safe – Level 1 certified.
• Passionate about customer service and able to create a welcoming atmosphere for all guests.
• High level of attention to detail.
• Ability to work in a team environment and take direction.
• Possess excellent communication skills (verbal and writing).
• Good organizational skills.
• Self-motivated.
• Strong interpersonal skills with positive attitude.
• Must be able to multitask and plan ahead.
• Strong supervision and multitasking skills.
• Demonstrates leadership skills and abilities as a role model.
• Good computer skills, familiar with Microsoft Applications (Word, Excel and Outlook).
• Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.

Working Conditions

• Ability to stand for extended periods.
• Ability to lift up to 20 lbs.
• Must be flexible to work weekdays/weekends and statutory holidays.
• Must be available to work flexible shifts early morning/day/evening shifts

Why Join Us?

At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.

Ready to make your next career move?

Apply today and help us shape the future of our workplace.

Plaza Premium Group offers:

• Paid health benefits package
• Access to our Global lounges for you and your family
• Smart Traveler Loyalty Program Recognition

We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.

We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.

Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.

We thank all applicants in advance for their interest, however only those being considered will be contacted.