Bid Operations Manager

Bid Operations Manager

ABOUT THE ROLE

This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction.

You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.

KEY RESPONSIBILITIES

Bid & Proposal Support

- Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs).

- Engage with internal stakeholders and customers to understand operational requirements and translate them into deliverable support proposals.

- Identify, document, and communicate operational risks, assumptions, and dependencies related to proposed solutions.

- Collaborate cross-functionally to develop accurate cost estimates, contract schedules, and service models.

- Support discussions and negotiations related to SLAs and operational commitments.

- Contribute to the preparation and submission of proposals, ensuring alignment with customer requirements, timelines, and internal governance.

- Track bid outcomes, participate in post-bid reviews, and contribute to continuous improvement of bid support processes and documentation.

Operational & Financial Awareness

- Apply a solid understanding of cost structures, margins, and financial drivers to support sound decision-making during the bid phase.

- Review and interpret financial inputs to highlight risks, opportunities, and improvement areas related to service delivery.

- Collaborate with stakeholders to align on assumptions, mitigation strategies, and business objectives.

REQUIRED EXPERIENCE & SKILLS

- Experience supporting bids, proposals, RFPs, or pre-sales activities in operational, service delivery, or IT-enabled environments.

- Strong understanding of operations and technology-enabled services (hands-on technical background not required).

- Demonstrated ability to define or support service models, SLAs, and operational cost structures.

- Experience working in cross-functional, matrixed environments and influencing without direct authority.

- Comfortable engaging with senior stakeholders and participating in complex discussions, including pushback when required.

- Strong written and verbal communication skills, including the ability to contribute to formal proposals and customer-facing materials.

- Leadership mindset with experience guiding discussions or workstreams, even in an individual contributor role.

EXPERIENCE & EDUCATION

- 10+ years of overall professional experience, with meaningful exposure to bid/proposal support, operations, or service design.

- Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.

- Equivalent professional experience may be considered in place of formal education.

PREFERRED / NICE TO HAVE

- Experience in IT services, SaaS, managed services, or complex service delivery environments.

- Exposure to service design, service architecture, or high-field service operations.

- Project or service management certifications (e.g., PMP, PRINCE2).

- ITIL Foundation or higher.

- Additional language skills (e.g., Spanish or Portuguese).

LOCATION & WORK MODEL

- Location: Montreal, QC

- Work model: Hybrid – 3 days per week in the office, 2 days remote

WHAT WE OFFER

- A collaborative, international work environment.

- Competitive compensation and benefits package aligned with local market standards.

- Opportunities for professional growth, learning, and development.

- Inclusive workplace culture that values diversity and different perspectives.