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About
Respond to inbound customer inquiries via phone, email, or chat Conduct outbound contacts and document all customer interactions in the CRM system Identify opportunities for process improvements and engage in continuous training and development
Required Qualifications
High school diploma or GED required Proven experience in a customer service or contact center environment Proficient computer skills and experience with CRM systems Ability to handle customer complaints with empathy and professionalism Strong organizational skills for accurate documentation of customer interactions
Languages
- English
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