Business Analyst
Connect2Hackney
- Shoreditch, England, United Kingdom
- Shoreditch, England, United Kingdom
About
We are seeking someone who puts the user at the heart of everything they do. You will be instrumental in ensuring our digital services, specifically those managing a large volume of properties and tenants, are efficient, accessible, and fit for the future.
The Role
As our Business Analyst, you will lead the analysis of complex and interdependent products within a multidisciplinary team. You will bridge the gap between technical constraints and operational realities, ensuring that the systems we build truly work for our frontline staff and residents.
Key Responsibilities
Work within multidisciplinary teams to specify and design end-to-end digital services, focusing on user stories, business objectives, and technical risk mitigation. Plan and facilitate workshops and meetings with stakeholders, including end-users and frontline staff, to investigate needs and prioritise requirements. Contribute to the design of user interfaces and prototypes (such as menus and reports) to optimise accessibility and usability. Evaluate design options and undertake impact analysis, considering the different needs and technical sophistication of our various user groups. Assist colleagues in defining User Acceptance Tests (UAT) for new or improved business processes. Identify risks, coordinate assessments, and monitor mitigations to maintain the integrity and availability of our business systems.What We're Looking For
We need an analyst who understands the complexities of large-scale housing systems.
Sector Experience: Recent experience working on estate and tenancy management functions within a public sector environment, large housing association, or similar organisation. System Knowledge: Experience with integrated Housing Management solutions, preferably involving the delivery of a new system or a major upgrade. Analytical Mindset: The ability to marry technical limitations with operational realities to advise on the most practical solutions. Collaborative Spirit: A track record of working "in the open" across multiple product teams concurrently.Why Hackney?
You will be joining a team dedicated to improving outcomes for residents through innovation. We provide a supportive environment where your analysis directly impacts the quality of life for thousands of people across the borough.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Languages
- English
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