IT Project Coordinator

Microteam Ltd

Wasperton, England, United Kingdom

Wasperton, England, United Kingdom

Apply Now

About

IT Project Co-ordinator - R&Rs Key responsibility will be liaison between, the customer, engineers, PMO Team, and Partners, where the role will be the main interface and organising/scheduling end user activity and liaising with technical teams. This is a hybrid role and with the expectation to work from home 3 days per week and at the customer site 2 days per week within the West Midlands area. Key Responsibilities * Co-ordinate activities on site with end-users and engineers and manage any no-shows, cancellation, reschedules etc * Ensure effective communication with the business and stakeholders (including 3rd parties/partners) ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met. * Effectively manage and document any issues/escalations raised in an Issue Log, ensuring these are dealt with in an effective and prompt manner and to a successful conclusion. * Be proactive in driving timelines with all parties and communicate to end-users where required * Manage changes to the deployment schedule in line with customer bookings and the project T- schedule * Assist with responding to customer email enquiries into our mailbox * Understand & adhere to SLA’s, and where necessary, assist parties with prioritising workload to meet the timelines * Ensure full governance and compliance to IT/PMO standards, policies, processes and tools. Background & Experience Proven experience in delivering IT end-user related tasks/activities working closely with the customer * Have at least 2 years recent experience of performing an IT Project co-ordination/Team role. * A good understanding and some practical experience in managing and mitigating IT escalations, conflicts, risks and issues * Excellent MS Office skills * Proven experience of working within a busy team and with end-users and progressing project lifecycle framework from initial requirements to successful delivery. * Excellent communication and interpersonal skills with the ability to develop and maintain collaborative working relationships. * A good understanding of project governance and control * Hold or be studying either an ITIL or project management qualification (either PMI or Prince II) Personal Skills * Excellent verbal & written communication skills. Ability to write in a clear and concise manner and record information accurately. * Ability to interact and engage with end-users * Full Driving Licence with use of a vehicle

Wasperton, England, United Kingdom

Languages

English

Notice for Users

This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.

Apply Now