Field Service CoordinatorAmerican Equipment HR LLC • Phoenix, Arizona, United States

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Field Service Coordinator

American Equipment HR LLC

Phoenix, Arizona, United States

Phoenix, Arizona, United States

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About

Description: American Equipment Holdings , is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. The Field Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures. Responsibilities: Interacts with customers via telephone, email. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair. Ensures field services are effective and customers’ requirements are met. Familiar with standard concepts, practices, and procedures within a field service environment. Coordination of schedule with customers and staff, preparation of service orders and maintenance checklists, review of technicians’ hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts. Communicate availability of materials (or delays of materials) with customers. Arrange rental equipment when necessary. Required Skills/Abilities Proficient with technology including all Microsoft programs Detail-oriented and organized Ability to work calmly in a fast-paced environment Positive Attitude Strong, professional written and verbal communication skills Excellent organizational and time management skills Great customer service and interpersonal skills Friendly, service-oriented personality Keen attention to detail Problem-solving and basic troubleshooting skills Proficiency with common word processing and spreadsheet software Education/Experience: High School Diploma or GED Vocational certification preferred Work Environment: Ability to work at a desk for prolonged periods of time Ability to lift up to 15 lbs Position Type and Expected Hours of Work This is a full-time, in-office position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. American Equipment Holdings represents the industry’s leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R

Phoenix, Arizona, United States

Languages

English

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