IT & Telecom Support Engineer / Technical AnalystSalt Mobile SA • Nidau, Berne, Switzerland

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IT & Telecom Support Engineer / Technical Analyst

Salt Mobile SA

Nidau, Berne, Switzerland

Nidau, Berne, Switzerland

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About

Salt Business, we bring the world of & Telecom X / Technical Salt Business, we bring the world of and IT technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Within Salt Business customer service, we act as and personal partners for our clients – a valuable compared to the standard support services of a call you about IT & telecom X their impact on business you enjoy analyzing, troubleshooting, and solving complex issues while providing concrete solutions?Are you to work in direct contact with enterprise customers and to with different technical levels support (L1, L2, L3)?If so, you re welcome X our Business Division asIT & Telecom X / Technical AnalystYour responsibilitiesAs part of the Business Customer Care team, X :Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in with Level 3 (experts and external partners).Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, VoIP, networks).Ensure professional and direct interaction with enterprise customers throughout the incident resolution process.Interact with Level 3 experts during troubleshooting sessions. Learn from X and develop/enhance procedures in with Level in the and of IT & telecom solutions.Contribute to technical and knowledge transfer to Level 1 support.Maintain high customer through proactive and technical expertise.Maintain your knowledge via self-learning, online courses and exchanges with technical profileDegree in IT, or equivalent experience (3-5 years) in Level 2 technical support, ideally in telecom X knowledge in the following areas:IP networks, LAN/WAN, VPN, SD-WAN, security (firewall, routing, switching).VoIP, SIP, SIP-trunk and enterprise telephony solutions.Windows/Linux systems.Monitoring and ticketing analytical and troubleshooting appetite to learn new technologiesGerman or Swiss-German mother tongue; excellent skills in English (French and Italian is a plus).Customer-oriented mindset, team player, and ability to work we offerA work environment within a growing business exposure to enterprise customers, playing a key role in their and loyalty.Opportunities to grow your technical expertise with experienced wide variety of projects in the IT & telecom fields.Competitive salary and benefits based in Biel, with occasional travel to enterprise customer apply online your complete (CV, cover letter, and online will be considered. jid7d0650baen jit0310aen jpiy26aen

Nidau, Berne, Switzerland

Languages

English

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