Spa Receptionist

Woodmark Hotel

Kirkland, Washington, United States

Kirkland, Washington, United States

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About

Opportunity : Spa Receptionist - Full Time or Part Time - $23.15/hour For You: Be part of a luxury revolution in the hospitality space. When you become a Team Member at the Woodmark Hotel call guests prior to appointment to confirm date and time of service Maintains strong knowledge of all spa services, including benefits and uses of each Uses book4time system to book appointments and ring up retail merchandise Contacts appropriate party if necessary, when a guest problem is reported Answers incoming guests calls and transfers appropriately Provides general hotel information for guests Exemplifies the Woodmark Standards of Excellence Attends appropriate hotel and departmental meetings Maintains guest/client confidentiality Resolves guest problems and is empowered to act in absence of manager Maintains records for all VIPs, special requests, etc. Maintains an up to date working knowledge of all hotel amenities as well as any special events Interacts with hotel staff in a professional manner and assist other departments when necessary Upsells other hotel services and amenities to guests Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed Must be able to accurately follow verbal and written instructions Must be detailed-orientated and able work well under pressure fast-paced environment Must possesses excellent listening and communication skills Ability to work a flexible schedule that includes evenings, weekends and holidays Ability to book and organize events related to the spa. Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance and follows all Woodmark Appearance Standards. Remains alert, courteous and helpful to the guests and colleagues at all times. Assists new hires with paper work and logging on to computer Utilize Birch Street to maintain and track retail inventory Packages and sends product to clients Performs other duties as assigned EXPERIENCE and resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests WORKING CONDITIONS: Must be able to sit throughout the shift, with intermittent periods of standing and walking; Must be able to lift, carry push While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat); This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 23.15-23.15 Hourly Wage PI6d313380437a-26276-37397212

Kirkland, Washington, United States

Languages

English

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