Customer Service SupervisorEthos Veterinary Health • Monroeville, Pennsylvania, United States

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Customer Service Supervisor

Ethos Veterinary Health

Monroeville, Pennsylvania, United States

Monroeville, Pennsylvania, United States

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About

Our mission at Avets is to provide state of the art medicine and compassionate care for pets and the people who love them. We are seeking a Customer Service Supervisor to provide frontline leadership for our Client Care Coordinators (CCCs) in a busy 24/7 emergency and specialty veterinary hospital. This role is critical in ensuring smooth daily operations, consistent service standards across all shifts, and a compassionate, professional experience for every client who walks through our doors. This is a hands-on leadership position in a high-stress ER/specialty setting where empathy, decisiveness, and teamwork matter. Schedule and Compensation: Full Time, 40 hours per week Flexibility is required to support night/weekend and holiday shifts as necessary and to provide training and ongoing coaching and evaluation for the 24/7 customer service team Up to $26/hr Shift differentials apply; $4 after 7pm or $2 on Sat/Sun (differentials do not stack, higher differential applies) What You’ll Do Team Leadership experience with ezyVet a plus Availability to work varying hours to support a 24/7 team Physical Requirements Continuous use of computer, phones, and office equipment Occasional lifting up to 25 lbs Ability to communicate clearly and observe details at close range Mobility throughout the hospital to support team communication If you’re ready to lead with empathy, drive service excellence, and make a meaningful impact in a 24/7 veterinary environment, we’d love to meet you. Apply today to join a team committed to compassionate care—for both our patients and our people. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19 Powered by JazzHR PIba569915f674-26276-39704383

Monroeville, Pennsylvania, United States

Languages

English

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