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Canon U.S.A., Inc.
Client Service I Representative- Print/ MailCanon U.S.A., Inc. • Washington, Utah, United States
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Canon U.S.A., Inc.

Client Service I Representative- Print/ Mail

Canon U.S.A., Inc.
  • US
    Washington, Utah, United States
  • US
    Washington, Utah, United States
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About

Client Service I Representative- Print/ Mail US-DC-Washington Job ID: 33585 Type: Full-Time # of Openings: 1 Category: Office Services DC - Washington-IADB-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center: - Responsible for prompt and accurate reproduction of all print requests. - Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. - Receives, logs, delivers and tracks all activity for reporting purposes. - Responds to customer requests. - Performs routine upkeep and basic maintenance of equipment. - Records and tracks customer inquiries and fulfillment of requests. - Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills
  • Washington, Utah, United States

Languages

  • English
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