About
Reporting to the Camp General Supervisor, the Front desk clerk is part of the camp department and collaborates with other departments of the Mine.
She/He will ensure that the goals and objectives are achieved, while promoting and respecting company’s culture, Health & Safety Code of Conduct and the environment.
Ensure coordination and monitoring of activities related to optimizing camp occupancy, while supporting administrative and logistical operations. This position is primarily on site, with occasional work from home. Key Responsibilities
- Occupancy Data Management
- Collect, analyze, and update camp occupancy reports.
- Manage the email inbox and respond to requests in collaboration with the Protocol and Camp Management teams.
- Administrative Support
- Prepare and distribute reports to relevant teams.
- Deliver a daily report confirming the plan for the upcoming day.
- Coordinate administration and front desk operations.
- Check-in / check out
- Room & plane seat assignment
- Team Coordination
- Communicate with Camp Management to adjust accommodation plans.
- Follow up on special requests (rooms, go-show).
- Manage ground transportation.
- Communicate changes in a timely manner to housekeeping leaders.
- Continuous Optimization
- Verify compliance with occupancy procedures and assist in improving processes.
- Suggest improvements to reduce occupancy and optimize resources.
- Monitor performance indicators related to camp efficiency.
- Customer service
- Ensure a positive resident experience by maintaining high standards of hospitality, respect, and professionalism at all times.
- Manage and respond to complaints or service issues efficiently, ensuring follow-up and resolution in a timely manner.
- Communicate to guest for any transportation information.
- Demonstrated ability in administration, data analysis, and report preparation;
- Strong organizational skills with the ability to plan, prioritize, and manage workload effectively;
- Proven problem‑solving skills and a commitment to continuous improvement;
- Ability to deliver excellent customer service;
- Self‑motivated, adaptable, and comfortable working in a fast‑paced, evolving environment;
- Minimum of two (2) years of experience in a customer service role;
- College diploma (DEC) in Administration or an equivalent combination of education and experience.
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.