Reservations Supervisor (H/F)

As part of Michel Reybier Hospitality, the Schweizerhof Zermatt is one of the pioneers of a different vision of hospitality, marking the beginning of a completely new story. An avant-garde concept in the renowned mountain resort of Zermatt, nestled in the Swiss Alps. From old to new… The Schweizerhof Zermatt, a member of Small Luxury Hotels of the World, now stands as an exquisite mountain hotel with 95 rooms, representing a modern, contemporary lifestyle – Urban Deluxe Skiing par excellence. Only the Matterhorn remains unchanged, rising proudly to 4,478 meters…

The F&B offering includes La Muña (Peruvian-Japanese fusion cuisine), Schweizerhof KITCHEN (barbecue, pizza, and international dishes), The Cheese Factory (traditional Swiss cheese specialties), a spacious smoking lounge, and a cocktail bar. Guests are also delighted by the extensive spa and enjoy personalized services such as the Kids Club and the in-house ski rental service.

Working at Hotel Schweizerhof Zermatt

Working in one of the most legendary mountain destinations in the world? Surrounded by sports, nature, and relaxation, you'll create memories that last a lifetime. At the Schweizerhof Zermatt, you'll not only work in an innovative, modern design & lifestyle hotel, but also benefit from numerous advantages within and around the hotel. Become part of the Schweizerhof family and help us write the next chapter of this iconic hotel's story.

In our hotel, you can expect an international working environment, where you can build valuable connections and benefit from the Michel Reybier Hospitality network as a whole.

Unconventional. Different. Smart. Surprising. Vibrant.
That's what defines the new, unique Schweizerhof Zermatt!
Be part of it!

To complement our team, we are looking for a Reservations Supervisor. Apply now!

• Sales conversations, acceptance and processing of written and telephone reservations

• Correspondence in German/French/English

• Advising guests regarding prices and categories

• Creating and keeping reservations up to date

• Preparing offers, confirmations, etc. in German/French/English

• Monitoring provisional bookings and following up accordingly

• Checking correspondence and filing

• Maintaining and updating guest records

• Managing the Channel Manager (availability and rate updates)

• Acting as deputy for the Revenue & Reservation Manager in their absence

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Attractive location in the heart of Zermatt

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels

• Professional experience in a similar establishment, either domestically or abroad

• Good spoken and written skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to work in an organized manner even in hectic situations