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About
Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2026); Canada's Top Employers for Young People (2026), and Canada's Best Diversity Employers
This role is an opportunity for you to join Canada's Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.
This role is a replacement position.
POSITION SUMMARY
As a member of the Operations Team, the Ottawa Receptionist is a client service and team oriented individual who projects the image of our Firm. The Receptionist has a warm and friendly demeanor, willingness to deliver excellent customer service to both internal and external clients and the ability to build rapport with all clients and members of the Firm. A client-care attitude, polished approach and professionalism is essential.
This position is scheduled to work Monday to Friday, 9:00 am to 5:00 pm; however there may be occasions where the hours will change due to coverage requirements. Some pre-authorized overtime will be required on occasion. This role is an in-office, in-person position.
RESPONSIBILITIES
The main functions of this role include, but are not limited to the following:
Skills & Competencies:
Accountability and Dependability
Customer Focus
Communication
Team Work
Quality Orientation
Problem Solving
Respect and Integrity
Responsibilities:
Offer a friendly and professional greeting to clients and visitors to the Firm
Provide switchboard services by routing telephone inquiries and relaying Firm information accordingly
Provide a timely response to all inquiries via phone, by email and face to face
Management of meeting room bookings and requirements
Assist with other tasks as may be required, i.e. accurate reporting, data entry, administrative duties, hospitality events etc.
Assist with routine operations as part of the Reception and Hospitality team
Participate in the Firm's Emergency Response and security procedures
Offer refreshment to clients and visitors while they wait, maintain a tidy reception waiting area
Ensure meeting rooms are cleaned and restocked after each use
Develop, implement, and maintain Standard Operating Procedures (SOPs) for reception operations
Provide comprehensive training on all aspects of reception duties
Provide support to the AV team by troubleshooting technical issues, setting up Zoom and Microsoft Teams meetings, facilitating laptop screen sharing, and managing various technology-related tasks
Manage all "hotel" office space reservations through the reception calendar
Create and maintain "Welcome" emails to send out firm-wide to highlight any visiting staff for the week
Arrange catering for upcoming meetings as instructed
Submitting receipts to accounts payable with accurate event-specific coding
Responsible for maintaining the first aid & medication drawer, including managing inventory, tracking supplies, and placing orders as needed
Submit all maintenance requests, including temperature adjustments, lighting issues etc. through the building management portal
Coordinating with building for elevator and light extensions for events
Coordinating with cleaning company to adjust cleaning schedule for events
Coordinate and oversee the timely arrangement and delivery of flowers and gifts for staff
Communicating in-office cheque signers daily via email to Accounting and Legal Assistants
Assist accounts payable with sorting cheques and obtaining the signatures
Manage the annual inspections and invoicing for first aid kits, oxygen tanks, and AEDs
Maintain inventory levels and proactively order office supplies, including special requests
QUALIFICATIONS
High school diploma
Office Administration Certificate would be an asset
Minimum of 2 years of reception/switchboard experience or related professional office experience, preference will be given to those who have worked within the legal or professional services industry
Ability to maintain professional appearance, conduct and confidentiality
Strong interpersonal skills including excellent written and verbal communication and confident professional telephone manner
Proficient with Microsoft Office suite including Word, Excel, Outlook and PowerPoint
Skilled with technology, including online meeting room booking systems and switchboard programs
Excellent organizational and time management skills
Aptitude for multi-tasking, prioritizing and solving problems in a fast paced environment
A positive, cheerful attitude and approach to work
The desire to provide outstanding customer service even when faced with challenging situations, with an ability to take initiative and be flexible
Self-motivated and can work effectively both independently and as a part of a team
Working Conditions:
Able to occasionally lift items as heavy as 50 lbs.
Manual dexterity required to use desktop computer
Overtime as required
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
The target salary range for this position is $50,000 – $60,000, commensurate with the successful candidate's skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.
We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.
In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth.
At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.
Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice.
Languages
- English
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