Administrative Agent

Who Are We?

Richelieu Hardware is a North American leader and a driving force for change in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our Customers – Over 100,000 customers across North America: manufacturers of kitchen and bathroom cabinets, storage and closet systems, residential and office furniture, residential and commercial millwork shops, as well as hardware retailers, including major home improvement chains.

Our Team – 3,000 employees, nearly half of whom are dedicated to sales and marketing, and more than 50% of whom are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years

USCAN, a division of  Richelieu Hardware located in Ville Saint‑Laurent, is looking for a highly organized and proactive Administrative agent to play a key role at the intersection of operations and customer experience. This role is essential to maintaining operational accuracy while delivering professional, responsive service to our valued clients.

Your Impact

You will support both Operations and Internal Sales by ensuring order accuracy, maintaining system integrity, and providing seamless coordination between office, warehouse, and customers.

This role is ideal for someone who thrives in a fast-paced environment, takes ownership of responsibilities, and works effectively with minimal supervision.

Key Responsibilities:

 Focus: Organization, Efficiency, Communication

• Process customer orders, credits, and invoices accurately
• Monitor order lifecycle and shipping timelines
• Manage returns and RMA process
• Maintain accurate records in ERP / order management systems
• Provide proactive updates to customers
• Support Operations Director and Internal Sales Manager
• Coordinate with warehouse to resolve shipping issues
• Participate in the organization of internal events and meetings (including the Health and Safety Committee)

Required Skills

• Experience in administration, customer service, or order processing
• Proficiency in Microsoft Excel and MS Office
• Experience with ERP or order management systems
• Bilingual: English & French (spoken and written)
• Strong organizational skills and attention to detail
• Ability to multitask in a dynamic environment
• Demonstrated problem-solving skills to correct order discrepancies and logistical challenges

What We Offer

• A dynamic and inspiring environment
• Market-based compensation
• An employee share purchase plan
• A competitive benefits program tailored to your personal needs
• Free parking
• Employee Assistance Program (EAP)
• Work-life balance

Are you interested in this position? We invite you to visit our corporate website at  to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.