Reservations Supervisor

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

As a Reservations Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions.
• Serve as the primary contact for wholesalers, including managing contracts and invoicing.
• Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager.
• Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork.
• Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary.