IT Technician

The company
Torn Banner Studios is a Toronto, Canada-based independent game development studio founded in 2010. We first made our mark with Chivalry: Medieval Warfare, a multi-million copy selling title that redefined melee combat in gaming. Since then, we've continued to grow and innovate, releasing Chivalry 2 and, most recently, No More Room in Hell 2, currently in Early Access. Today, our team of around 100 developers is dedicated to creating unique, challenging, and fun gaming experiences.

Responsibilities

• Primary technical support for all hardware, software, and inventory requests.
• Monitor and take ownership of support requests to ensure timely resolution.
• User account creation, modification, and removal across multiple applications such as Active Directory (including Azure), G-Suite, and M365.
• Provide hardware and software setups for new hires on-site, and guided support for remote users.
• Manage, track, and update inventory assets using inventory tracking system.
• Able to write documentation and guides for common IT solution/problems and how to help with them.
• Maintain and cleanup physical hardware in the office; participate with e-waste disposal.
• Handle setup of on-prem server or IT infra hardware and related equipment.
• Coordinate RMA procedures for defective equipment.

Requirements

• At least 2 years of relevant professional experience, such as IT Technician, IT Support Specialist, IT administrator, Systems Administrator, etc. (preferably in high-tech or gaming).
• Azure/AD management and administration.
• Working knowledge of Cyber Security Awareness with emphasis on securing/optimizing networks, wireless and end-user security principles and practices.
• Strong PC/Server/NAS hardware and software experience (build, repair, troubleshoot in a Microsoft Windows, Linux, VMWare environment).
• Able to work on multiple tasks at once, while meeting deadlines.
• Extremely detail-oriented, with strong time management capability.
• Passionate about cutting-edge technology and video game development.
• Desire and ability to grow and improve technical skills.
• Excellent communication and customer service skills.
• Highly motivated and self-starter, with the ability to ask the right questions.
• Must be able to lift 40lbs (monitors, computers, servers etc.).
  
• This is a fully in-office position, onsite presence is required 5 days per week.
  
• Ability to assist with occasional after-hours emergency on-call support.
• For candidates that do not meet all the requirements above, a Junior IT Technician role may be available.

Bonuses

• Degree or Diploma in IT, Computer Science, Software Engineering, or any related field.
  

Benefits & Perks

• 6.5 weeks paid vacation
• Unlimited sick days
• Eligible for game performance bonuses.
• Healthcare & benefits plan, for you and your family
• 100% parental leave top-up for 16 weeks, for Canadian employees.

To see our team, our office and what we do as a company visit 

Torn Banner Studios welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Transparency on use of AI and position vacancy

• Our recruitment process does not use artificial intelligence to automatically screen, assess, or select applicants. All decisions on progressing, rejecting, and offering candidates are made by human reviewers.
  One AI–enabled tool that may be used during the interview process is that of interview recording, transcription, and summarizing. Again, this would not make decisions, but simply make reviewing the notes easier. We will always ask for the candidates approval before using such a tool.
• In compliance with Ontario regulations, the advertised posting is for a currently vacant position.

Location

Toronto, Ontario

Department

Operations

Employment Type

Full-Time

Minimum Experience

Mid-level