RQ00535 Project Coordinator Junior

Must haves:

• 2+ years of experience as a Project Coordinator in IT or digital health environments.
  
• Hands-on experience with client support, client integration, and business process implementation.
  
• Strong stakeholder engagement and communication skills.
  
• Experience supporting product integration projects.
  
• Knowledge of Identity and Access Management (IAM) framework.
  

Desired Skills:

• Experience in the digital health ecosystem
  
• Proven ability to work within IAM framework
  
• Strong analytical, problem-solving, and communication skills
  
• Ability to work in a high‑volume, fast-paced environment
  
• Experience with business intelligence tools, dashboards, or reporting systems
  
• Knowledge of ITSM practices
  

 Required Skills:

• Solid understanding of data integrity principles and quality assurance.
  
• Strong customer service orientation and interpersonal communication skills.
  
• Ability to interpret and update technical/process documentation.
  
• Strong organizational skills with the ability to multitask and meet SLA timelines.
  

Required Experience / Evaluation Criteria: 

• Project coordination, business operations or technical onboarding experience. 20 points
  
• Experience supporting identity and access operations or similar authorization processes. 35 points
  
• Proven customer service, client support and stakeholder engagement experience. 35 points
  
• Experience assisting with business process improvement and documentation initiatives. 10 points
  

Deliverables Include:

• Process Implementation: Support implementation of business processes and provide input to process improvements.
  
• Operations Support: Coordinate client integration to ONE ID, with focus on client engagement, client support, and end-user authorization.
  
• Project Support: Provide project coordination support for product integration initiatives.
  
• Documentation: Provide input to process documentation, user guides, and operational workflows.
  

Responsibilities:

• Operational responsibilities:
  
• Coordinate ONE ID operational activities including client support, stakeholder requests, incidents and escalations within Service Level Agreement timelines.
  
• Execute IAM processes including end-user authentication and authorization.
  
• Support communication and engagement plans for ONE ID initiatives.
  
• Provide input to process improvements and process documentation aligned with evolving business needs.
  
• Project Responsibilities:
  
• Provide project coordination support for product integration initiatives, including IAM activities and Business Acceptance Test (BAT) case execution.
  

• 2+ years of experience as a Project Coordinator in IT or digital health environments. 
  
• Hands-on experience with client support, client integration, and business process implementation. 
  
• Strong stakeholder engagement and communication skills. 
  
• Experience supporting product integration projects. 
  
• Knowledge of Identity and Access Management (IAM) framework.