Principal Business Analyst

JOB DESCRIPTION

Compensation

$62,300 - $116,800

Purpose

This role is responsible for ensuring the efficient and effective delivery of services. This role involves analyzing performance data, resolving customer issues, and leading initiatives to improve service delivery processes. The Senior Analyst will work closely with cross-functional teams to enhance customer satisfaction and operational efficiency.

Responsibilities

• Resolve complex customer issues and complaints in a timely and professional manner.
• Collect, analyze, and report on performance data to identify trends and areas for improvement.
• Prepare and present detailed reports on service delivery performance and metrics.
• Collaborate with cross-functional teams to implement service delivery improvements.
• Provide guidance and support to junior analysts and team members.
• Participate in the development and implementation of service delivery strategies.

Skills

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• In-depth understanding of service delivery processes and best practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Customer-focused mindset with a commitment to quality service.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities effectively.
• Proven track record of handling complex customer issues and complaints effectively.

Education

Bachelor's degree in related discipline.

Experience

5+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role
 

62 300 $ – $

Ce rôle est responsable d'assurer une prestation de services efficace et efficiente. Il consiste à analyser les données de performance, à résoudre les problèmes des clients et à diriger des initiatives visant à améliorer les processus de prestation de services. L'analyste principal ou l'analyste principale collaborera étroitement avec des équipes multidisciplinaires pour améliorer la satisfaction des clients et l'efficacité opérationnelle.

• Résoudre des problèmes et plaintes complexes de clients de manière rapide et professionnelle.
• Recueillir, analyser et présenter des données de performance afin d'identifier les tendances et les pistes d'amélioration.
• Préparer et présenter des rapports détaillés sur la performance et les indicateurs liés à la prestation de services.
• Collaborer avec des équipes multidisciplinaires pour mettre en œuvre des améliorations aux processus de prestation de services.
• Fournir conseils et soutien aux analystes juniors et aux membres de l'équipe.
• Participer au développement et à la mise en œuvre de stratégies relatives à la prestation de services.

• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à travailler efficacement au sein d'une équipe.
• Compréhension approfondie des processus de prestation de services et des meilleures pratiques.
• Maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint).
• Forte orientation vers le client et engagement envers la qualité du service.
• Souci du détail et bonnes compétences organisationnelles.
• Capacité à gérer efficacement plusieurs tâches et priorités.
• Antécédents démontrés dans la gestion réussie de problèmes complexes de clients.

Baccalauréat dans une discipline pertinente.

5 ans ou plus d'expérience.

Des mesures d'adaptation raisonnables seront offertes afin de permettre aux personnes en situation de handicap d'accomplir les fonctions essentielles de ce rôle.

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here's a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
• Short-Term and Long-Term Disability
• Life Insurance
• Voluntary Optional Insurance
• Parental Leave Plan
• Company Pension Plan
• Group RRSP & TFSA
• Employee and Family Assistance
• Stock Purchase Plan
• Maple Virtual Care
• Unlimited on-line learning
• Sysco product discounts
• Preferred vendor discounts
• Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.