Access Administrator

Manulife Wealth is a leading provider of insurance and wealth solutions to meet the diverse needs of Canadian families. Within GWAM Canada, Manulife Wealth is comprised of three distribution firms (Advisory Services), an ID (Investment Dealer) securities dealer, an MFD (Mutual Fund Dealer) securities dealer and an insurance MGA (MWISI). Through these three firms we work with over 2000 of Manulife's most closely aligned independent advisors from across Canada.

In this role, the incumbent will play a crucial role managing user access for Manulife Wealth Systems. You will work collaboratively within a supportive environment that values innovation, continuous learning, and proactive improvement.

As a key contributor, you'll execute standard procedures to efficiently and accurately process access requests, ensuring compliance with our company policies and security standards.

Responsibilities:

• Follow documented procedures to process standard access requests for adding, modifying, or removing user access to Manulife Wealth Systems.
• Support regular user access reviews and audits.
• Escalate large or complex requests.
• Identify opportunities for process improvements and suggest enhancements to streamline access management procedures.
• Participate in training sessions and team meetings to stay updated.

Skills:

• Strong attention to detail and organizational skills.
• Good oral and written communication skills
• Ability to follow procedures and work independently with minimal supervision.
• Basic understanding of IT security principles and practices.
• Familiarity with ticketing tools such as Service Now and Jira.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement