About
This role requires perfect English fluency. You will be communicating directly with patients daily via HIPAA-compliant messaging, email, and text, and must be able to write clearly, professionally, and empathetically at all times. Applicants must have prior experience communicating with patients through HIPAA-compliant channels and understand appropriate boundaries, tone, and escalation protocols.
You will manage patient communications, appointment scheduling, rescheduling, cancellations, calendar coordination, reminders, and follow-ups to support smooth operations for our clients. You will also work directly within electronic health record (EHR) and practice management systems to create and manage appointments, upload and organize documents, track attendance, and assist with preparing and distributing superbills. Accuracy and attention to detail are essential.
In addition to daily administrative responsibilities, this role is ideal for someone who loves building, documenting, and improving SOPs. You will help standardize workflows, clearly document processes, and continuously improve systems to ensure consistency across multiple providers and clients. A strong systems mindset and enjoyment of process documentation are required.
Availability is required Monday through Friday during U.S. business hours. This is not an asynchronous role. Responsiveness and reliability during those hours are mandatory.
The ideal candidate has previous experience in a medical office, clinic, or healthcare administrative role and a strong understanding of HIPAA requirements, patient confidentiality, and professional healthcare communication standards. You should be highly organized, dependable, comfortable managing multiple providers or clients, and confident working independently in a remote environment.
This is not a general virtual assistant role. Healthcare administrative experience is required, and applicants without prior medical or clinical administrative experience will not be considered.
This is an ongoing, long-term freelance position with consistent work for the right candidate. Hours, schedule, and compensation will be discussed based on experience and availability.
To apply, please include a brief summary of your healthcare administrative experience, the EHR or practice management systems you have used, confirmation of your availability Monday through Friday during business hours, confirmation of your experience communicating with patients through HIPAA-compliant channels, and a short example of an SOP or process you have created or improved (no confidential information). We would like to see a video of you reviewing these items that is no longer than 2 minutes.
Applications that do not address these requirements will not be considered.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Virtual Assistance, Scheduling, EMR Data Entry, Order Management
Languages
- English
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