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About
You will be responsible for ensuring a seamless customer experience by owning escalated support resolutions, managing order fulfillment and account corrections, and improving overall operational efficiency. This role requires someone who is comfortable working across customer service, logistics, and operations to identify issues and drive solutions.
Responsibilities include:
Managing and resolving customer inquiries and escalations through Gorgias
Handling order investigations, refunds, replacements, returns verification, discount and gift card issuance
Supporting shipping-related issues and customer account corrections within Shopify and NetSuite
Assisting with inbound shipment creation and logistics tracking updates
Supporting backorder corrections and return processing
Identifying opportunities to improve workflows, macros, and help center documentation
Escalating cross-functional issues related to product listings, marketing campaigns, or merchandising discrepancies
Must be available for training during 8am -5pm EST.
If you're passionate about enhancing customer satisfaction, have strong written communication skills, and bring hands-on e-commerce experience in Shopify, NetSuite, and Gorgias, we would love to hear from you.
Contract duration of 3 to 6 months. with 40 hours per week.
Languages: Spanish. You are expected to have a fluent level of English.
Mandatory skills: Shopify, Oracle NetSuite, Customer Service, Gorgias, Operations Analytics, Fashion & Beauty, English
Languages
- English
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